Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused and in its original condition, with all original packaging, accessories, and manuals included. You’ll also need the receipt or proof of purchase.

To start a return, contact us at info@cissolardesign.com with your full name, day-time phone number, email address, order number, and the reason for the return. We will get back to you if any additional information is needed, along with an RMA number and complete instructions on how to return the product(s) to us. No returns will be accepted without a prior RMA authorization. Return shipping is the customer's responsibility. Restocking fees may apply.

You can always contact us with any return question at info@cissolardesign.com.

Damages and issues
Please inspect your order as soon as it arrives and contact us immediately if an item is defective, damaged in transit, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain items cannot be returned, including special-order or custom-configured equipment, products that have been installed or wired into a system, and items missing their original packaging or accessories. We do not accept returns on hazardous materials, flammable liquids, or gases, including batteries that have been used or charged. Please contact us if you have questions about whether a specific item qualifies for return.

We cannot accept returns on sale items.

Exchanges
The fastest way to get the item you want is to return the one you have, and once the return is accepted, place a separate order for the new item.

European Union 14-day cooling-off period
If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. As above, your item must be unused and in its original condition, with all original packaging included. You’ll also need the receipt or proof of purchase.

Refunds
Once we’ve received and inspected your return, we’ll let you know whether the refund is approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note it can take extra time for your bank or credit card company to post the refund. If more than 15 business days have passed since we approved your return, contact us at info@cissolardesign.com.